Privacy Policy

goto yohaku, operated by Region Quest Co., Ltd. (hereinafter referred to as "the Company"), recognizes that protecting and appropriately handling the personal information entrusted to us by our guests and business partners (hereinafter collectively referred to as "Customers") is an important social responsibility. We have established this Privacy Policy and are committed to handling such information with integrity.

1.Purpose of this Privacy Policy

The purpose of this Privacy Policy is to ensure the proper protection of personal information and to provide our Customers with continued peace of mind.

2. Information We Collect

(1) Information Provided by Customers

The information we collect from our Customers includes their name, address, telephone number, email address, date of birth, gender, information entered into forms designated by the Company, information entered by our staff at the Customer's request, and any other information necessary for providing our services and conducting transactions.

(2) Information Obtained from Persons Authorized by Customers

This includes information about Customers that has been lawfully obtained by applicants, referrers, travel agencies, business partners, operators of package tour services, and other authorized parties, and provided to the Company under proper authority.

(3) Information Collected Through Our Website

The Company may collect the following information when you browse our website.

• Device information

• Log information

• Cookies and anonymous identifiers

• IP addresses and device identification information

(4) Recorded Telephone Calls

For the purpose of improving our services and ensuring compliance, telephone conversations with the Company may be recorded.

3.Purpose of Use

The information entrusted to us by our Customers will be used for the following purposes.

(1) To contact Customers regarding reservations and related matters.
(2) To provide Customers with services, products, and information.
(3) To conduct marketing activities.
(4) To analyze and improve our services and products.
(5) To send surveys for the purpose of further improving our services.
(6) To ensure compliance with the terms and conditions governing the use of services provided through our website and mobile website.
(7) To protect the services provided through our website and mobile website, as well as our Customers.
(8) For any other purposes separately specified or publicly announced to Customers.

4.Handling of Personal Information

(1)The Company manages the information entrusted to us by our Customers appropriately and carefully, and implements necessary and reasonable security measures to prevent leakage, loss, misuse, alteration, and unauthorized access. When information is transmitted electronically, we also strive to ensure its security by using security technologies such as SSL (Secure Socket Layer) encryption, where appropriate.

(2)To improve the quality of our services and enhance customer convenience, the Company may outsource part of the handling of personal information to third-party service providers. In such cases, the Company will appropriately supervise such service providers.

5.Disclosure to Third Parties

The Company will not disclose or provide Customers' personal information to any third party except in the following cases.

(1) When the Customer has given consent.
(2) When disclosure or provision is required by law.
(3) When disclosure is necessary to protect the life, body, or property of an individual, and obtaining the Customer's consent is difficult.
(4) When disclosure is particularly necessary for improving public health or promoting the sound development of children, and obtaining the Customer's consent is difficult.
(5) When cooperation with a national government agency, local government, or a party entrusted by such an agency is required in carrying out duties prescribed by law, and obtaining the Customer's consent may interfere with the execution of those duties.
(6) When disclosure or provision is made to subcontractors within the scope necessary to provide services to Customers.

6.Compliance with Laws and Regulations

The Company complies with all applicable laws, regulations, and guidelines relating to the protection of personal information in order to ensure the proper protection of personal information.

7.Respect for Customers' Rights

The Company respects the rights of its Customers. Upon verification of the Customer's identity, we will respond within a reasonable and necessary scope to requests for disclosure, correction, addition, deletion, suspension of use, or any other requests regarding personal information as permitted under applicable laws.

8.Contact

If you have any comments, questions, inquiries regarding the handling of personal information, or complaints, please contact us at:

Name: goto yohaku (Operated by Region Quest Co., Ltd.)
contact：gotoyohaku@regionquest.jp

9.Changes to this Privacy Policy

The Company may review and revise the operation of this Privacy Policy from time to time as necessary. Any revisions will be published on this website and shall become effective upon publication.

Established: June 15, 2026
goto yohaku (Operated by Region Quest Co., Ltd.)